Fine dining, casual dining, buffet and table service restaurants.

Restaurant Mystery Shopping

We offer valuable insights into the hospitality industry, particularly for restaurants. Our services include hiring mystery shoppers to assess key aspects of your restaurant, such as customer service, food quality, cleanliness, and atmosphere.

Through these evaluations, we help restaurant owners and managers pinpoint areas for improvement and elevate the overall customer experience. By choosing to work with us, you can customize our mystery shopping services to meet your specific needs. We can focus on a particular location or branch, or evaluate your restaurant against competitors.

Our trained mystery shoppers act as typical customers, providing objective feedback on their dining experience. Our detailed reports offer actionable recommendations, highlighting strengths and weaknesses. We identify outstanding staff and suggest training for those who need improvement. Additionally, we provide feedback on the quality and presentation of food and beverages, as well as the cleanliness and ambiance of the restaurant.

Our mystery shopping services cater to all types of restaurants, from small independent eateries to large chains. By identifying areas for improvement and understanding what customers value most, we help enhance the dining experience, boosting customer loyalty and encouraging repeat business.
Beyond restaurants, our services extend to the broader hospitality sector. We can assess the quality of service and amenities at hotels and other accommodations, as well as the efficiency and friendliness of staff in bars and pubs.

We also offer benchmarking against competitors, this helps you identify your strengths and weaknesses, allowing for informed decisions on where to invest resources. In summary, mystery shopping is a valuable tool for restaurant owners and managers to identify areas of improvement and enhance the customer experience.
With our tailored services, comprehensive reports, and actionable recommendations, we can help take your restaurant to the next level.