Our Electronic Data Collection and Management Dashboard Platform
Fully customisable questions in both English and Khmer, easily add your own logo and brand identity
Electronic Data Collection
Our Mystery Shopping and Retail Audit questionnaires are created using custom software, specifically designed to meet the unique needs of each company. The format is highly flexible, allowing unlimited sections, subsections, and questions, available in both Khmer and English. Scoring options range from various Likert scales and simple "yes or no" responses to NPS scoring formats, ensuring the results are perfectly aligned with your company’s goals. All data collected is transmitted in real-time to the management dashboard, enabling immediate action when needed.
Management Dashboard
The management dashboard updates in real-time with the latest data and features an easy-to-read speedometer graph to display the previous month's results. If competitor mystery shopping scores are available, they are highlighted using a distinct color dial. The dashboard also provides a summary of the total number of visits and the average service time for both your stores and competitors.
Store Level for the month
By clicking on the icon for a specific month’s chart (e.g., the January chart), you can view detailed graphs for each store that was mystery shopped during that period. This includes speedometer results, a summary of the number of visits for that month, the average wait time (AWT), and the average score.
Section Report Details:
By clicking on the icon on the store chart, we can dive deeper to view detailed information and scores for each section, including the average score for each question. Each section enables management to drill down further to obtain specific feedback.
Section Report Report Issues:
Drilling down further we can see all the visit details and identify which store and which section needs attention - in this case (signage and outside area) an external security company was lowering the score of the visit with poor customer service.
Campaign Reporting
Our online management dashboard portal has a fully customisable reporting section, where the management can select a number of pre-set report templates.
All the data in these reports can be exported into Excel for further examination.
With easy to read graphs, the management can quickly identify the stare branches and sections that need further investigation.
User Policys
The system allows for different user profiles and privileges, the store manager can only see the results of their store and an area manager can be setup for them to only see the stores under their management, the general manager gets admin rights and can view all the stores.
Super Admin rights have the option to develop, add and remove questions, sections and other important details.
All changes to the system under Super Admin rights are immediately updated to the data collection form
